I would, however, like to mention their sweet satellite radio. Also read 1,515 reviews of Enterprise in Los Angeles & find all Enterprise pick up locations in Los Angeles. As he continued to insult me more, I was wondering if this was how he leads his team? The cost of your rental car depends on a variety of factors, including how long you have the car, what type of car you choose, your rental location and any insurance or additional products you select. If you saw me in the new bright red Jeep Wrangler,they substituted for a SUV I reserved by phone last minute because my truck was in the repair shop 4 days. I did not notice a small chip in windshield until I drove it home. If not you can find many other brands to read about on our website! If you are worried about losing your keys, running out of gas, or getting locked out of your car, you can add roadside assistance protection to your reservation so that you aren't charged out of pocket for these roadside incidents. Unsubscribe easily. Book online today with the world's biggest online car rental service. The hendersonville nc which i live just down the street from sucks big time. Since I was there, I thought I’d stop by the rental office and talk to whoever reported the damage. Answer 1 of 33: I have planned to travel to Cancun this Thanksgiving day and rent a car for more convenient trip, but I saw there is lots of complaints about Hertz, Europecar and Fox. So basically it seems like they really do not care about any of your property and possibly that it was an inside job. The name was however, derived considering his acknowledgment of the world war II aircraft carrier that he served on the United States Ship enterprise. I honestly could not believe my ears. Not only do they cancel customers bookings without notice or consideration on how the customer … They guide you on everything specially if this is your first time. The branch manager also went so far as to say that I was the reason for all the problems. ", Reviews, complaints and customer experiences (30). Thank you. When I'm standing at your service desk I expect to be treated like a valued customer and that did not happen! They are locally accessible throughout my city and airport locations. Compact $40/day. I will not stop until I get a response. Thank you to Tyrone and to Enterprise for having the insight to hire him. If you need your rental car for a few days longer, you can call the Enterprise location and ask if the car is available for an extension. Enterprise Car Rental service is one of the best that I have experienced. Returned 6 days later and the smell was still there!! They even came to pick me up from home to get the rental. It offers a wide selection of safe and reliable cars for just about any budget. I booked the reservation through Hotwire.com. The repair shop they were to meet me at was 48 min away.When I called enterprise when they opened at 8, they only had a car for me.I had to reschedule everything.No apology or anything. – Carol H. My family and I recently rented a car from 2055 S Woodland Blvd location in Deland, Fl. Standard C$ 69/day. Waited three weeks for a response from DFW rental that never came. Enterprise Rent-A-Car is a reputable car rental company with locations all across the world. Which I am not. Finally the man said that that was the only option they had. Therefore, I do not recommend renting at the small Enterprise dealers, except at the airport. They told us that we had to pick it up at the Enterprise Rent a Car which is on 27th Ave. It included "I've forwarded your comments to the location's management team to ensure this issue is being addressed". Finalmente, nos quedamos sin carro para nuestro viaje y ellos nos arruinaron nuestras vacaciones. you take people like it they are stupid that is the reason why is very difficult to trust because everybody is a thieves. Robert, thank you for the awesome compliment. I desperately need someone to reach out to me. But, nonetheless, that is exactly what the branch manager (Cal Moore) did. I asked why? He said that I was the one being unprofessional by being late. I am confused. Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you. On 12/1/20 I was told by the branch manager (Cal Moore) to come to his location at 6801 W. 95th St. to pick up a vehicle. Picked up car Falls Church, VA. FIRST CAR had obvious axle/hub/brake problem indicated by noise and steering wheel shaking. Offers buying, renting, and ride-sharing services. I called to verify the booking and they were extremely helpful. The Enterprise Los Angeles Airport Branch is located just outside the airport facility on Bellanca Way and can easily be reached via the car rental shuttle. So I brought it in to exchange the vehicle for another. The gentleman I talked to said, “It’s my word against yours.” My reason for renting the pickup was to bring an antique toy wagon from my brother’s house. My son was with me the whole time and can attest to everything I’ve written. It was a very thorough job that they did and when we spoke to corporate they even said that they have filed over 5 police reports and there is nothing they can do. I probably would not be using this company again, and will not recommend to others. He was abused before I got him and he has a lot of issues. Although the rain had subsided, we were still experiencing rain. He offered to bring a cold bottle of water to me while I waited. that is the reason why in this country everybody have 2 and 3 home how stealing from others bunch of thieves, Scheduled a rental, normally have good service w enterprise. However, the return experience prompted me to write this review. Over 400 dollars worth of items including a nice cross necklace, my brand new weighted blanket and also brand new unopened gifts that we had to leave in underneath storage of the van. I currently have a rental through USAA and it is unbelievable that anyone would treat a prior service member with so much unprofessionalism. Which puts the drop off time after hours and would have resulted in being charged an extra day. My daughter and I went to Enterprise the following morning and met with Jaila. Que al parecer es donde tienen carros, aunque en el aeropuerto es mas caro la renta de carros. It has been almost two weeks since I received a text reporting damage to a vehicle I rented from Enterprise and I am concerned. If you use rental cars regularly, you can subscribe to Enterprise and take advantage of benefits such as access to a range of vehicles and insurance, maintenance and roadside assistance for just one monthly payment. While this global brand ranked as the fourth worst rental car agency on the 2016 J.D. I felt like a tourist on vacation ready to have a fun , safe and memorable time. Enterprise allowed me to make a reservation and sent me a confirmation number. Book any type of vehicle you need - Sedan, Convertible, Truck, Luxury, Van, Jeep, and many more! Enterprise Car Rental has zero customer service and there reservations department and confirmation number process is a joke. 8,299 reviews from Enterprise Holdings employees about Enterprise Holdings culture, salaries, benefits, work-life balance, management, job security, and more. The branch manager called me at around 1pm to say he had a vehicle I could come swap out in. Regardless I called and left a voice mail message for Mr. Drew Smith asking that status be provided. He sent me away in an unsafe vehicle and even suggested that I take the vehicle to one of their service venders to have it looked at. About Enterprise Rent-A-Car Headquartered outside of St. Louis, Missouri, Enterprise has one of the largest fleets of rental cars in the country and many international locations. We'll be sure to pass this compliment along. Also read 1,515 reviews of Enterprise in Los Angeles & find all Enterprise pick up locations in Los Angeles. Read Guest's review of the Enterprise Car Rental Car Hire, 391 of 817 Enterprise Car Rental reviews, & compare with other Car Hire at Review Centre Intermediate $25/day. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs… Gregory Swanson. I asked why? 3. Thanks for choosing Enterprise! Minivan $38/day. See BBB rating, reviews, complaints, & more. So, I had no choice except to leave his location in an unsafe vehicle. Best Airport Locations: Hertz. I couldn't know less about how a car drives. Enterprise Rent-A-Car has a consumer rating of 1.63 stars from 127 reviews indicating that most customers are generally dissatisfied with their purchases. Average. That was confirmed. Prices are reasonable service is top quality. Book online today with the world's biggest online car rental service. Search for the best prices for Enterprise car rentals in Los Angeles. Car Rental and Much More. Compact $40/day. Intermediate $42/day. Something they could have done 30 minutes prior. Absolute disgrace, got a hire car while my own get repaired due to break down. Enterprise Used Cars for Sale. Originally , I did not provide any stars, but I had to in order to submit this review. When I flagged him down a few minutes after we had finished, he had already checked another customer out. I was in and out of lobby numerous times just to catch my breath. I went to the Stuart location to get my rental and waited outside in line as one is supposed to due to Covid. I would like to speak to his manager. "We're Open and Ready to Serve You. According to … Enterprise review: Rental options Whatever you're searching for in a rental car, Enterprise should have a vehicle to suit. By that time, I had arrived at the Enterprise rental location and I found the vehicle in the back lot. His response was that he didn't feel he needed to. He informed corporate which I had already called two times with no return call. 69 reviews. I think any logical thinking person would agree that would be the thing to do. I desperately need someone to reach out to me. Enterprise Rent A Car ranks 62 of 358 in Rentals category. The repair shop stated that they would cover the rental cost for the last week. Very Good. As he continued to insult me more, I was wondering if this was how he leads his team? Not sure if they are using ammonia to disinfect them before use. I rented an SUV, unfortunately the vehicle was broken in to. Keep up the superb service!!!! Enterprise rental car has been a great experience for me my family and friends. The next morning I had an appointment and the car was dead! I then Googled other nearby locations as I will still trying to follow through with my weekend plans. The rental location closed at 3PM on 12/06/2020. I waited until after 8:30 when the Dodge pickup rolled out. Save up to 40% today with KAYAK. There was nothing for me to sign, no inspection needing to be done, just took the keys and sent me on my way. A free inside look at company reviews and salaries posted anonymously by employees. We been for a trip last weekend and dealing with Enterprise has been hassle-free expreience. Learn from their stories and discover if Enterprise Rent-A-Car is right for you! When Ryan served me, he had informed me that there were no vehicles here at the moment for me. 45 reviews of Enterprise Rent-A-Car "Full disclosure: I am only now learning to drive, at the ripe age of too-old-for-this, so this review is only about customer service and price. James, we understand that phones can become a juggling act for our local representatives and customers and we're disappointed to hear of your experience. I told her I was standing by the vehicle and could see no damage. The staff is kind and considerate and I highly recommend using them. I arrived shortly after 3PM but there was a gentleman still there. I was late and that was my fault. – Carol H. The rental got a flat & I had to pay a fee for something that wasn't my fault. After 3 mile drive EML, screen wash, tyre light and service light came on. Mr. Nestor, I don’t know who else to go to concerning this matter. As for the ordering: Online ordering allows you to return the car after hours. I kept saying, “If it was damaged it was prior to me renting it.” I should have added, “…or after.” When she determined that I was in fact disputing the claim she forwarded me to another lady who was equally polite. I would like to speak to his manager. Car Rental Locations The first step in renting a car through Enterprise is the reservation process. If you'd like to speak with us further or provide additional feedback, we're happy to help out. Drive with confidence with our Complete Clean Pledge. Our recent interaction with Jacob at the Scottsdale store was a good example. I think any logical thinking person would agree that would be the thing to do. Howard Stern was a welcomed third party for our trip to Ohio. Thank you, So, this is day 4 of my initial issue and no one has called me yet. “Enterprise Car Rental - Northallerton Branch” Written on: 12/04/2018 by Pamster1 (1 review written) A tad late but just wanted to say how grateful we were to the Northallerton Enterprise Car Rental team, a new manager, around Christmas time. It was mine and I would need to figure out what to do. The pickup was never left unattended and it was driven carefully. This was coming from a branch manager. My experience tells me Tyrone has been raised to respect people and has been trained in the art of customer service. Went straight back to them but due to the late time their office was closed. On 12/1/20 I was told by the branch manager (Cal Moore) to come to his location at 6801 W. 95th St. to pick up a vehicle. Keep up the great work. I will ask for her the next time I go there. Thank you. They said they would call the next day when a car was available, which of course never happened. Save up to 40% today with KAYAK. Received the confirmation number and told to pick up vehicle in 2 hours. Jaila was working with my insurance company to prepare a rental for me. We had rented on new years eve and picked up on Monday January 4th 2021. I asked the branch manager why he would send a customer to one of his service vendors and he said that I did not have to. 6 likes. The reservation web site is easy to use, the prices are reasonable, and the folks are super-nice… Stephen, picked me up at my home and took care of everything right there in the car at Enterprise... Stephen and Erin, in particular, are great r. Enterprise Rent-A-Car is a global vehicle rental service company that offers a wide selection of vehicles to travelers or those who need a short-term vehicle. Terrible. She told me that the damage was to the top of the vehicle. With over 7,600 locations in more than 85 countries worldwide, we just might have one for you! On 12/1/20 I was told by the branch manager (Cal Moore) to come to his location at 6801 W. 95th St. to pick up a vehicle. It … He said that a case would be opened for this inconvenience and then they would call us. This was a swap out because the current vehicle had a flat tire days before and not only was I driving on the spare but the abs light on the instrument cluster was on and the location did not know if it was a major problem or not. renting services are detailed and take care of, in various situations. There was some confusion in pricing in October it was quickly resolved to My satisfaction. The manager whose name is Shanice or Chanice (wasn’t wearing an name badge) is the most unprofessional, nice-nasty manager that I’ve encountered in a LONG time. I took a Lyft ride and paid $13 to get to their location but thought- It doesn’t make sense Enterprise doesn’t drive you but Lyft does.. Get to Enterprise and first thing I notice is the awful smell inside their lobby (smelled like a toilet full of feces) and the employees said nothing! Subscribing with Enterprise also lets you swap out vehicles up to four times in a month. I don't understand how it would be an advantage, as you would still need to get back to the airport as well. The Enterprise agent asked me if I saw any damage. Specialties: Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Phoenix. Had a reservation, never got it, or a call from the company! You reminded me of how I need to write a review for Enterprise. From start to finish I enjoyed a hassle-free experience. In the event that these things happen, it would be appropriate to inform the customer. Enterprise locations within the airport usually allow returns after hours. Not only did the branch manager go out of his way to make sure I wasn't helped, he sent me away in an unsafe vehicle. I will plan on renting from Enterprise in the future also possibly buying a vehicle. Enterprise Rent a Car USA has never received any form of negative reviews and feedbacks from any of their customers living in the United States. Surely it wasn't being held for someone. I want to give a shout out to Jaila ** (Rental Mgt Trainee) at Enterprise Rental. His response was that he didn't feel he needed to. Our service makes hiring cars as easy as possible. I would not recommend them to anyone. So, this issue is quite documented. I left thinking all was ok. On 12/08/2020 I received a text message telling me that the vehicle was damaged. Thank you, you have successfully subscribed to our newsletter! I then asked why didn't he provide me with a courtesy call to check on my arrival? With over 4,600 locations across America (and almost double that around the world), if you need to rent a car, there's a good chance an Enterprise office won't ever be far. 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