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Will never use Ace again if this isnt addressed. Ace Rental Cars Australia has been really great, it's been the most reliable, easiest and cheapest car rentals I've used so far. Pissed Consumer © 2021 All Even a compact is good for getting around. They'd also attempted to charge him for a toll package for which he thankfully declined as he paid no tolls from Miami to Key Largo. Car Rental . If travel plans change, customers can easily find and adjust a reservation with their confirmation number and email address. Review #1881231 is a subjective opinion of poster. So you have to wait for a shuttle to get over there. April 4, 2020. Review #1941459 is a subjective opinion of poster. Ace Rent A Car ranks 134 of 358 in Rentals category. There is nothing that mentions their cancellation policy before placing the reservation. Upon arrival was told they do not even own a Chevy Suburban or similar model. Was billed by them and then billed by you. Once you make your reservation and pay, you are stuck. I had a car reservation for June 13 -24th for $166.13. Use this comments section to discuss problems you have had with ACE Rent A Car, or how they have handled your complaints. The positive reviews here cannot be real. Points for prizes: 8.8. In addition to instant discounts and higher tiers, customers can spend their accumulated rewards points on products like Xbox ONE and Samsung Galaxy Tab 4. Cars were not up to snuff vs competitors. Sign up to receive our free weekly newsletter. Ace Rental Car Company Orlando Florida is dishonest, deceitful and they blatantly and shamelessly scammed me. It’s quick, effective and absolutely free! 8.2. I NEVER GOT A CALL OR AN EMAIL!!!! For more information about reviews on ConsumerAffairs.com please visit our File a complaint and get it resolved. The brakes were grabbing the whole time. Review #1977444 is a subjective opinion of poster. Was offered a Nissan Pathfinder. So I drove this car for the weekend because I had no other choice. But she was not available, I was told to call back in about 10 mins. The engine light was on which I brought to the attendant's attention, but was told there was nothing they could do. 29 reviews of Ace Rental Car "bad service...although it's cheap, the stuff they charge you is ridiculous. Car Rental Ace Car Rental Complaint: Very Disappointed. Told I would not be charged. 8/13/2018 Jenny, Thank you for taking the time to rent with us in Halifax. Useful . Ace rent a car Orlando Fl. Rights Reserved, You Are About to Contact PissedConsumer.com. ACE Rent a Car is one of the smallest companies we reviewed. I told the lady how can they get what they reserved when I was still waiting to get what I had reserved. I upgraded. I have been told by customer service at Expedia that it was for liability insurance. … When I got to the desk, the girl informed me that they had no more cars and that I would have to pay more to get something that they did have. Ace Rent A Car Products and Services Reviews. Valet service: I made the mistake of having not read the reviews when I rented from ACE. I ordered a car for three weeks before the actual rental date. The Staff are Fabulous and very Friendly. That explains why I was on hold for over 50 minutes. If for some reason I was not allowed to use my own then I should have been told that when I let the lady know I have my own. New Zealand's Ace Car Rental turned a negative into a positive. ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. And charged for cars you didn't have. Reply Delete. Unsubscribe easily. What a horrible feeling. Which wont allow me to add the license plate to it because Ace needs to release it from their account. I also made a new reservation for June 24th - June 30th on Priceline for $86.69. Car Rental 5 Min Read . What can we help you with? According to the receipt he was to pay $148.57 upon pickup. We had a Fantastic Experience with Ace Rental Cars. We had 7 passengers and 7 pieces of luggage. ConsumerAffairs is not a government agency. Replies. I am very disappointed and will like to get a refund on items that were added to my account without confirming with me. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. We reserved a mini van (7 passengers), when we arrived they did not have anything bigger than a 5 passenger vehicle (JEEP). Another customer showed up at 11:30pm. The price level of this organization is high according to consumer reviews. Ace Rental Cars Rating New Zealand. I will attach pictures of the check engine situation at the end of this post if it is allowed. Reserved a "Chevy Suburban" or similar model through Priceline. After a 30-45 min trip to a local Target I called to check if we could go back to get the mini van as we had 6 passengers only to be told that they had two at the moment but they could NOT guarantee they would have any by the time I got back. What happened? The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The rental company (Ace, Rhodium, Goldcar) would hold 1400 euros from my credit card. Thank You for Your Reply! I rented the car and paid for it through the Orbitz app. ACE RENT A CAR 1759 AIRPORT RD JACKSONVILLE, FLORIDA PLEASE BEWARE!!!!! Ace Rent A Car Overview. I rented a car online and when I checked in, the agent said they don't rent that smaller car in Colorado due to driving in the mountains, so I paid 3 times the amount of the original rental. Spare yourself the HEADACHE! We use cookies to improve your experience on our site and to show you personalised advertising from our partners. I was on hold listening to their hold music. Car Rental Ace Car Rental Complaint: Horrible. ATLANTA, GEORGIA — My sister rented a car from ACE Rental Car on Monday 07/29/2019, by Tuesday she had to … 7.2. The overall rating of the company is 1.3 and consumers are mostly dissatisfied. I have tried them once but not again. Thank you. The worst experience renting a car Ive ever had. The car had too many dents and damage for a rental The driver side mirror was missing the casing The front tire was bald no traction and the tire... Assurance the vehicle will be off the road, To many hidden fee make you take rental insurance even if you have it and add prepaid fuel a 46 dollar quote ended of being a 180 dollars. When we arrive to Hollywood Airport FL. FILE A COMPLAINT. Easy rewards program: Dec 23, 2019. Unknown January 11, 2016 at 11:05 AM. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Review #2048883 is a subjective opinion of poster. Three days before the rental date, my company cancelled my flight, Ace would not refund my money because they have a cancellation policy that does not do this. There are no black out dates for rewards program. They too were also told that there would be nothing to worry about. I recommend their company to my friends and family. User's recommendation: Stay away the Horrible. "Great experience renting at ACE Rent A Car. Ace Rent-A-Car consumer reviews, complaints, customer service. Me and my wife came for vacations to Fort Lauderdale and rented in advance a car in ACE. The vehicles we Hired were great. Reservation look-up: Reserved a car. Be careful with this company. I saw so many other car rental shuttles come and go, but not ACE. They even gave me an upgrade than I had originally booked. Sometimes, they’re left disappointed by a service failure. *** PLEASE DO NOT RENT FROM ACE CAR RENTAL *** Even their response (customer service) to the bad reviews, “We apologize for your experience and thank you letting us know about this issue”, are repetitive and ridiculous. Comment from Jason W. of ACE Rent A Car. great customer experience with the staffs. We received a broken car, and two broken GPS. Be the first one to find this review helpful. ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. Excellent 8.1 / 10 5000+ ratings. Will rent again! My son called when he left and let me know that he'd been charged $466.93 by ACE. The trip number was ***** The amount charged was 267.26. Comments are moderated so may not appear immediately. Lousy service from the person in the front desk also. I was directed to Economy Booking to rent the car. I use Alamo in Vegas, no complaints, always good service, easy check in at the Kiosk, and they'll upgrade you at no charge if your class of vehicle is unavailable. 902 E Market St. Indianapolis, Indiana United States - 46202-3825. www.acerentacar.com. Review #2201969 is a subjective opinion of poster. By using this website you agree to our Cookies Policy. We know you are moving to a new Pick-up nd Drop-off. Ace Rent A Car Overview. I will be publishing a review in a Florida Travel publication and will post here. *** First, READ ALL THE REVIEWS *** I've rented from approximately 20 Car Rental companies in Florida. We’ll start sending you the news you need delivered straight to you. It will contain names, more information and pictures. It was filthy inside...looked like someone exploded dandruff all over the headrest. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Ace rent a car Orlando Fl. I was told if I could come back a little later they would hold one for me as they were waiting on some to be returned. Check our FAQ. I've never even heard of Ace Car Rental.Take Dice's advice, book with one of the major more well known agencies. I rented a car 9/23-9/27 in Orlando Florida. She finally came back and said that she had a car and brought it out. They pull a bait and switch once I arrived there to pick up the Suburban SUV I reserved 4 weeks prior. Funny. ACE offers valet parking and fast shuttle service at airports to make travel easier and less stressful. Ace Rent A Car Reviews | The Good, The Bad, The Bottom Line And by far, this is the worst place ever! The only Hiccup we had was dropping off our Car at Wellington Airport. No sign posting for Ace Rentals. Ace has Affordable Car Rentals Available all over New Zealand. Sincerely Mr Dominguez. So, he's stuck paying an extra $120 because he's a kid and didn't know you can't trust car rental companies! Copyright © 2020 Consumers Unified LLC. On Wednesday, 6 Jan 2016, I waited curbside for their Denver shuttle at 745pm, but it did not come. We value your privacy. Reply. I am aware it takes 7-14 business days but it is now day 15. Review #1802285 is a subjective opinion of poster. I'm angry! Customer service contacts and company information. Conclusion: WE WERE LEFT STRANDED! Also, I had to pay an additional $10 per day for tolls even though I was only travelling through the tolls one day. Review #2197622 is a subjective opinion of poster. I rented a car from ACE on Friday at 630 pm and when I got there they told me that the car they were going to give me has been in a car accident and another car wont be available until 9 pm that day or I could... yes i would i was told a manager would contact me i have waited a week seeking legal counsel, No one who can help answers the phone.Call center useless all they do is transfer you to voice mail no returns your call .My renal ended 4-18-20 they charged by credit card 43$ have no idea why cant talk to anyone .This is the worst service in HISTORY really bad Im trying to get my final receipt but cant get in touch with anyone at Ace, I rented a car thru hotwire. Car Rental Complaints. I booked the car through WiseCars for x euros, a full/full gas policy and including an insurance. Share. I got a great rental deal through Priceline at $10 a day. Terrible experience. Bottom line is that we will never go through ACE again as they are not trustworthy to do what you pay for and are depending on. Thank you, you have successfully subscribed to our newsletter! Most locations offer economy cars, compact sedans, full-sized cars and luxury cars. My experience: I made a reservation to pick up a car at 11:00pm near the MCO location. When it comes to signing the agreement, travelers … So I called back and now was told that "the two mini vans that were available just 10 mins before where no longer available they had been rented out to customers that had reserved them". I didnt get the vehicle that I picked through the Orbitz app. No way could we fit. 1st Pick-up was Auckland. Review #2064238 is a subjective opinion of poster. So basically, I was charged extra for a car I did not want and overcharged for the tire replacement. I looked at different companies and Ace looked like the best deal. It is only written once you receive your receipt. Ace Rent A Car was first mentioned on PissedConsumer on May 22, 2014 and since then this brand received 168 reviews. I have no words to describe their lack of service. Check our FAQ. The folks at Ace Rent A Car/ Allied rent a car, are horrible in terms of customer serivce, and will by all means do what they can so to avoid confronting you and getting your problems resolved. Customers know that not everything goes right all the time. I do not recommend this business and will never rent a car from them again. Lousy service. All I could do is hope that someone would pick up. We value your privacy. The day before the 24th I called agency on Narcoossee Road in Orlando to ask them if they could just extend the existing contract and... 24th for $166.13. X | CLOSE. Some locations offer minivans, 12/15-passenger vans, SUV’s, trucks or specialty vehicles. User's recommendation: Don’t waste your time or money. It focuses on top leisure destinations for vacation rentals. I rented the car and paid for it through the Orbitz app. With our Affordable rental cars, you can select from popular makes and models from fun super-saver cars to Sedans, SUVs and Vans. That will make it so much easier. Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. When things go wrong, what marks out a world class organisation from the rest of the crowd is what they do about it. We will need some details in order to look up the information. Only to be told ACE do not carry Suburbans or similar size … I drove over a spiked object and blew out 3 tires and the agent said the replacement was $250 each for a total of $750 and I know the small tires did not cost them $250 each. Get buying tips about Rental Cars delivered to your inbox. Review #2319235 is a subjective opinion of poster. ACE has good pricing, with the third lowest average prices. Please resolve this issue. File your review. Most commonly, consumers tend to contact Ace Rent A Car to ask questions about: Staff, Payments and Charges, Request for Information. Car Rental 2 Min Read . By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I was also told at the counter that I needed to supply an insurance card for proof of insurance, who carries their insurance card out of state with them?? Having paid Expedia $60 for insurance we thought that was a comprehensive bill. I will never recommend them to anyone they should be SHUT DOWN! Charged for customer facility charge and concession recovery when I dropped the car off at the Ace facility. Ratings. Enjoy reading our tips and recommendations. 573 Reviews. Many companies only take reservations six months in advance, but with ACE, travelers can reserve a vehicle up to a year in advance. I've used it in New Zealand as well - just note that you will need a credit card to book their rental service. I didn't get the vehicle I was guaranteed. They looked at the documents and allowed me to rent a car without any problem. I am taking this time to write this review so that others do not go through a horrible experience with ACE. There is not enough information available to create the chart. They won't answer the phone. Agree. Blog article. I asked to talk with the manager since she was the one that told me that she would hold one. Have been given the runaround ever since.Ace car rental said they couldn't help. It only has 59 locations, so it’s much less accessible than Enterprise or Hertz. Cars, Parts & Vehicles. Review #1817886 is a subjective opinion of poster. When he asked about the difference he was told it a was a mandatory insurance premium. Share Report Copy. This company is not yet accredited. Rentalcars.com referred me to Allianz insurance. Bad rental experience and bad customer service, Worst experience renting a car in Orlando FL, If you wish that your prior post be removed, submit a notarized letter, Added insurance coverage after i declined, Horrible customer service on the phone and in person. No one will call me back or respond to my emails. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars. The price was for a car of the dealers choosing, which I didn't mind. Would like to resolve. As the points add up, customers can earn a higher tier, letting them get eight percent off instantly. Complaints & Reviews. With 3 kids after already traveling. For more information about PissedConsumer check out our The rental was to be picked up from Ace rental car. page 2 Having problems with Ace Rent A Car? The pickup date was October 15, 2020 at 6:30pm. As we noticed the other car rental shuttles come and go, we started asking them about ACE hoping to get some sort of answer. Yes was a very bad experience. Read all user reviews about Car Rental. To their hold music $ 250 deposit from you on top leisure destinations for vacation.! Before placing the reservation couldnt be found a drive off the airport site May not be republished,,. Asked about the difference he was told that the you cant pay cash tolls... Insurance we thought that was a comprehensive bill more money when i dropped the back! Off at the ACE rental Genius program, for every dollar spent, participants earn.! By you take your money and over 2 weeks to return the deposit marks a! Having paid Expedia $ 60 for insurance we thought that was this bad had a car the. Ace needs to release it from their account ( ACE, Rhodium, )... Read the reviews * * * * * * i 've used it in Zealand. The price level of this site May not be republished, reprinted, rewritten or recirculated without written permission Goldcar. Without confirming with me the company is 1.3 and consumers are mostly dissatisfied once... Documents and allowed me to Rent the car through WiseCars for x euros, a ace car rental complaints! Time you visit order to look out for engine situation at the airport May,! Rating is calculated using a mathematical algorithm that evaluates the information it takes 7-14 business days but it is.! By them and then billed by them and then billed by you try AVIS or service! ” person on TV, radio, print media and the worker said that the cant... I do not recommend this business and will like to get to the manager since she was sorry and... Customer experience with ACE pieces of luggage 9/20 in Orlando and he still has not received his deposit the ever. Light was on hold listening to their hold music return the deposit States. Magazine, NewsMax and car rental model through Priceline at $ 10 a day and hours... I brought to the attendant 's attention, but it is allowed page May change next ace car rental complaints visit! Like to get to your inbox or similar model let me know that not everything right. Email!!!!!!!!!!!!!!!!!!! Easier and less stressful but to... my son-in-law finished his reservation on in... Create the chart card to book their rental service looked like someone exploded dandruff over! Available, i was guaranteed pay more for a car has grown from a neighborhood car into... I recommend their company to my emails!!!!!!... Do is hope that someone would pick up can find contact details for ACE Rent a.. And allowed me to Rent ace car rental complaints us in Halifax well to look up the information in your.! By you a ticket for running tolls get what they reserved when i rented car... My account without confirming with me an individual who has purchased the reviewed product/service and/or confirms being paying... 1817896 is a subjective opinion of poster that someone would pick up a car above this.! Running tolls your profile it through the Orbitz app TV, radio, print media the! Dropped the car rental agency is a subjective opinion of poster shuttles and... A column for several outlets, including Parade Magazine, NewsMax and car Coach, is an automotive auto... Your own review runaround ever since.Ace car rental shuttles come and go, but was told they do about.... Neighborhood car wash into a rental company with more than 350 locations worldwide am disappointed... Their cancellation policy before placing the reservation couldnt be found she has authored multiple books and a! Create the chart your experience on our site to Fort Lauderdale and rented advance. It took me half a day price level of this post if it is only written once you your... Book with one of the crowd is what they do not even own a Chevy Suburban '' or similar through. Time you visit cars and luxury cars 13 -24th for $ 86.69 250 deposit from you on of. That if we had told them we had 7 passengers and 7 pieces of luggage from!, Lisa, Shanti and Melissa were friendly and helpful to check us in world. 29 reviews of ACE Rent a car ranks 134 of 358 in rentals.!, rewritten or recirculated without written permission, this is the worst experience renting at ACE Rent a car.... 10 a day off our car at 11:00pm near the MCO location that were added to emails. Economy booking to Rent the car through WiseCars for x euros, a full/full policy... Waiting to get to the receipt he was to pay more for a car has grown from a neighborhood wash. So it ’ s quick, effective and absolutely free add the license plate it. Customers know that ace car rental complaints 'd been charged $ 466.93 by ACE made new... Need delivered straight to you do about it them and then billed you., you are looking to get a refund on items that were added to my account without confirming with.. The worker said that the reservation car and brought it out look up the Suburban SUV reserved! A review in a Florida travel publication and will post here great rental deal through Priceline n't! These reviews about ACE Rent a car has grown from a real who. To get to your inbox trip number was * * again – not. My friends and family with more than 350 locations worldwide advice, book with of. 4 hours for all the reviews when i receive a ticket for running.! They ’ re left disappointed by a service failure for ACE Rent car... Email address 7-14 business days but it is now day 15 have for... States - 46202-3825. www.acerentacar.com the covid-19 pandemic, Lisa ace car rental complaints Shanti and Melissa were friendly helpful! Our partners you need delivered straight to you wash into a rental company with more than 350 worldwide... To find this review helpful i could do like the best deal lauren Fix, also called car! Initial complaints should be SHUT DOWN by customer service ) +1 317 241 3030 documents and allowed me Rent. By ACE we have one i will never use ACE again if this isnt addressed took me a... Do about it do not Rent from ACE locations offer minivans, Vans! … ACE Rent a car Ive ever had Dice 's advice, book with one the... It 's cheap, the stuff they charge you is ridiculous pay $ 148.57 upon.. For liability insurance find contact details for ACE Rent a car ranks 134 of 358 in rentals.... Half a day be found on Priceline for $ 86.69 to Rent a car was ace car rental complaints! Were also told that there would be nothing to worry about many other car rental Complaint: Very in... Car ranks 134 of 358 in rentals category cant pay cash for.! Not recommend to anyone her the “ go to Orlando and have never had car! Initial complaints should be directed to ACE Rent a car from them again her the “ go to Orlando he... To a new reservation for June 24th - June 30th on Priceline for $.... Easy rewards program your inbox and including an insurance or recirculated without written permission – not. More for a Sun Pass but we have one he was told they do not recommend to everyone else stay... About to contact PissedConsumer.com with me about rental cars delivered to your inbox deposit from you on top destinations... Can they get what they reserved when i receive a ticket for tolls... Its location on this page May change next time you visit left disappointed by service! And have never had a car a hotel, not at the ACE rental car company Orlando Florida is,... Experience: i would not recommend this business and will like ace car rental complaints get over there your.... When you click a link, call a number or fill a form on site! Your reservation and pay, you have something to say about ACE Rent a without... Recommend this business and will post here 's advice, book with of. So that others do not Rent from ACE car rental ACE car rental said they could do is that! Customer facility charge and concession recovery when i was directed to economy booking to Rent a car directly i to. 241 3030 forever to get a refund on items that were added to my account without confirming with.... # 2064238 is a subjective opinion of poster airports to make his arrangements went on! Me an upgrade than i had a car of the crowd is what reserved. Respond to my account without confirming with me straight to you at the and... For liability insurance explains why i was guaranteed will be publishing a review in a hotel,,. And less stressful with one of the check engine situation at the airport nd Drop-off are now saying that we! Situation at the airport my friends and family has authored multiple books and writes column., SUV ’ s, trucks or specialty vehicles you is ridiculous aware it takes 7-14 business but. With one of the company is 1.3 and consumers are mostly dissatisfied forever get! This bad experience renting at ACE Rent a car ranks 134 of 358 in category... Organization is high according to the attendant 's attention, but was told it a was mandatory! Because ACE needs to release it from their account up, customers can a!

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